Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time | 
 enlarge | Author: Susan Scott
Publisher: Berkley Trade
Category: Book
List Price: $15.00
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Rating:  38 reviews
Sales Rank: 2232
Media: Paperback
Pages: 320
Number Of Items: 1
Shipping Weight (lbs): 0.7
Dimensions (in): 9 x 5.9 x 0.9
ISBN: 0425193373
Dewey Decimal Number: 302.346
EAN: 9780425193372
ASIN: 0425193373
Publication Date: January 6, 2004
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| Editorial Reviews:
Amazon.com
Susan Scott believes that interpersonal difficulties--at work and at home--are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. --Howard Rothman
Product Description
The Wall Street Journal bestseller, now with new material.
The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:
Overcome barriers to meaningful communication
Expand and enrich conversations with colleagues, friends, and family
Increase clarity and improve understanding
Handle strong emotions-on both sides of the table
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| Customer Reviews: Read 33 more reviews...
 A primer on practical clarity August 16, 2008
Carolyn Thornlow (New York)
I did not consciously choose this book. A friend regards this book highly, couldn't find it in her library, ordered another and then found her original. I became the beneficiary...happily, I might add. And that's because this book so succinctly and smartly puts forth what a life of quality looks like. For instance, Scott says, "Each of us must first answer the question 'Where am I going?' before we can address the question 'Who is going with me?' It is essential not to get those out of order." She then goes on to say, "You will bring into your life whatever it is that you have the most clarity about."
While I did find this to resonate as true, the book goes beyond being a mere motivational speech. It is a handbook for those who are charged with responsibility or compelled to align the movements of masses so that some higher-order ideal is realized. How that is done practically is "one conversation at a time." Scott shows how to, as Shakespeare would say, "screw your courage to the sticking place" so that this clarity can consistently see the light of day. She has some interesting processes, guidelines and touchstones. My favorite take-away is to ask yourself, when analyzing a situation, "what are your pretending not to know?"
Tox May 27, 2008
S. Franssen (Denver, Colorado)
I have read many business books, and this one is in a class all itself. It's contents apply to personal and business relationships of all types. Real world experience that is well written, humorous, effective, and easy to implement. I highly recommend this book for anyone that maintains a relationship of any kind with any other person.
Fierce Conversations - leads to quality relationships April 12, 2008
Randall L. Henion (North Carolina)
Fierce Conversations is a must read for anyone. Period!
Nothing else to say. It has fantastic information on communication and understanding. Two levels beyond talking ...and helps readers improve their level of interaction to reach win win results.
Change your conversations in a powerful way. February 3, 2008
Steve Burns (Nashville, TN)
1 out of 1 found this review helpful
I had to read this book through work, and I have to say it made a powerful change in my company. If you are tired of having the same conversations over and over with employees or your spouse then this book will teach you that the conversation IS the realationship. Fierce conversations are REAL. They are not mean are rude, they are robust, intense, strong, powerful, passionate, eager, and unbridled. they are meant for confronting reality, understanding why a problem exists, and discovering the solution. The book guides you with 7 principles:
#1 You must interrogate reality. Discover the truth first.
#2 Make the conversation real. Take off your mask and speak the truth with tact.
#3 Be here. Focus on the conversation at hand, focus on it. No fading away!
#4 Tackle your toughest challenge today. Stop procrastinating. What can you solve that will bring you the most value, today?
#5 Obey your instincts. You know in your heart what is right.
#6 Take responsibility for your emotional wake. You must understand how you in your position emotionally effects people.
#7 Let silence do the heavy lifting. Slow down your speaking, take time for quiet gaps and to think about what to say next.
This is a powerful book that can change your life, your family, or your organization.
 Destructive to say the least January 27, 2008
James F. Rickley (Nevada)
1 out of 12 found this review helpful
What a piece of destructive, corporate wanna-bees version of the world! This is an epic work worshiping the god /dess of mediocrity. "How dare you present things that shake the paradigm?" If you do, we need to have a "fierce conversation" regarding how you have upset our "etched in-stone" methods of business. You need to play the rules or out you go. I just suffered the humiliation of this as the background text to an "invigorating, uplifting" "retreat" in the field of education. I thought there was real progress moving forward with the "Appreciative Inquiry" movement, but I see that this trash, now the embraced holy text, is the backlash to that. Welcome to the cultural stage of fixed roles and top down directives where solutions are tromped into dust.
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