The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes | 
 enlarge | Authors: Beau Keyte, Drew Locher
Publisher: Productivity Press
Category: Book
List Price: $45.00
Buy New: $18.98
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Rating:  8 reviews
Sales Rank: 103671
Media: Paperback
Edition: 1
Pages: 160
Number Of Items: 1
Shipping Weight (lbs): 1
Dimensions (in): 10.9 x 8.5 x 0.5
ISBN: 1563273012
Dewey Decimal Number: 651.3
EAN: 9781563273018
ASIN: 1563273012
Publication Date: July 30, 2004
Availability: Usually ships in 1-2 business days
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Product Description
THE COMPLETE LEAN ENTERPRISE: Value Stream Mapping for Administrative and Office Processes Beau Keyte and Drew Locher This new book provides a step-by-step approach to applying lean initiatives to the office environment. This title is a must read for those looking to improve their production support activities by identifying waste, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.
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| Customer Reviews: Read 3 more reviews...
 Lean enterprise September 13, 2008
Senobia Raupe (Cornelius, OR)
This bok is very helpful in builing your first process maps and is also useful when leading a kaizen event.
Lean Administration August 30, 2007
Stephen Parry (Lean Service Transformation Designer London)
1 out of 1 found this review helpful
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.
I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.
If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.
The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.
Highly recommended..
 Good introduction to VSM for office operation March 10, 2007
O. David (Schweiz)
5 out of 5 found this review helpful
The value of this book depends strongly on your personal knowledge about VSM and JIT/Lean. I was more used to the approach from Quick-Response-Manufacturing as Tagging&Process Mapping. Anyway, for people searching an introduction to Value-Stream-Mapping and especially the office part, I can recommend this book - the production part of the good example used, is not discussed in details - but this is not the goal of the book anyway. I read many different books to get started with VSM, but this one is one of the simpliest and most consistent books about VSM for office operation. The writters refer to one single example of a company and develop the case in a understandable manner.
Readers interested in VSM for the shoopfloor should read this book as well. As a matter, it is unfortunatelly true, that companies focus there attention to the shopfloor operations, meanwhile the potential of upstream and non-production processes are ignored. This book gives you a good knowledge, how to start your journey.
I bought both books, Complete-Lean-Enterprise (the one I refer to here) as well as Value-Stream-Management-for-the-Lean-Office. Meanwhile the first one gave me a much better overview how to practice VSM, the second one was quite week (bad case example in my oppinion) and I could not get the point how to proceed with the VSM-technique. On the other side, the later book provides more information about important issues as pitch, heijunka, work balancing etc., but already using VSM for the shopfloor and having knowledge about JIT/Lean, this will not provide new insights to you anyway. Conclusion, I would recommend this book here to get started and definetly not the book Value-Stream-Mgmnt.-for-the-Lean-office!
Best Regards,
Oliver
 Process mapping with a new label November 11, 2006
Mike Loughrin
14 out of 16 found this review helpful
I always look for new ideas and this book was weak. The material seemed to be a rehash of process mapping and not an adaptation of value stream mapping to administrative areas.
I already know how to process map and I know how to value stream map.
I agree that administrative areas are more about process mapping, but based upon the title of the book, I wanted some ideas on what others are doing to merge the two concepts.
Office Value Stream Maps March 8, 2006
Patrick D. Johnson
1 out of 10 found this review helpful
Best reference and how to on adminstrative functions for value sream mapping.
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