Value Stream Management for the Lean Office | 
 enlarge | Authors: Don Tapping, Tom Shuker
Publisher: Productivity Press
Category: Book
List Price: $45.00
Buy New: $36.50
You Save: $8.50 (19%)
New (28) Used (13) from $33.24
Rating:  7 reviews
Sales Rank: 102636
Media: Paperback
Pages: 176
Number Of Items: 1
Shipping Weight (lbs): 1.2
Dimensions (in): 10.9 x 8.5 x 0.7
ISBN: 1563272466
Dewey Decimal Number: 651.30684
EAN: 9781563272462
ASIN: 1563272466
Publication Date: February 20, 2003
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New. Delivery is usually 5 - 8 working days from order, International is by Royal Mail Airmail
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Product Description
VALUE STREAM MANAGEMENT FOR THE LEAN OFFICE: 8 Steps to Planning Mapping, and Sustaining Lean Improvements in Administrative Areas Don Tapping and Tom Shuker Administrative functions represent up to 80 percent of the cost of doing business. Eliminating costly waste from administrative and office functions is a great way to increase your profit margin and a vital part of creating a total lean enterprise. Tapping and Shuker take their Value Stream Management Storyboard and apply its 8-step process in the context of case studies in order processing, customer service, and other administrative office applications of lean. This text will provide you with a complete system for lean implementation in the office. Highlights include: Comprehensive case studies that highlight the applications of lean in an office environment
A thorough overview of basic lean concepts
Methods for identifying the administrative activities that need improvement
The 8-step process for removing waste and reorganizing workflow for cost effective, efficient workflow
Guidelines and checklists to help direct and maintain lean improvements
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| Customer Reviews: Read 2 more reviews...
 An Easy to Understand Approach to Lean in the Office Environment April 13, 2007
Mr. Ross Maynard (Glasgow, Scotland)
3 out of 3 found this review helpful
"Value Stream Management for the Lean Office" provides a clear and uncomplicated approach to implementing lean in an administrative environment. At $45 for 150 pages of text it is pricey, but is it worth it ? That, I think, depends on your need. On the plus side the book is very clearly written and lays out a step by step route to lean in the office. Mapping forms and charts to use are presented on the accompanying CD-ROM. It is a straightforward approach which might well suit a fairly small office environment with processes that are not too complicated. However, "simple" can easily become "simplistic" and the book does not adequately cover the issues pertaining in a large or complex environment, with lots of interaction between departments, people or activities. In addition the book provides very little background to lean and no discussion of the philosophy on which lean rests. Thus the book lists stages and actions without giving the reader an understanding of the reasoning or concepts behind lean.
If you have a straightforward office environment, perhaps in a small business, then this book should help you. If your needs are more complex, then you should probably look elsewhere.
 Not recommended to get started with VSM for office operation March 10, 2007
O. David (Schweiz)
2 out of 4 found this review helpful
This book is really hard to be rated. Knowing already about JIT/Lean and especially about QRM-approach, I was looking for a book about value stream mapping and office operations to get started (beginner).
First of all, lets start to take a look what I found helpful about this book. The book provides good information about related issues as pitch, heijunka, selecting product-families for determining common processes (known to people with part grouping experiences etc.) and especially about the required project-management.
On the other side the book is weak about explaining the VSM technique itself. This is mainly related to the example chosen, which I found hard to understand and not very helpful. E.g. the key about data to be collected - to describe every process-step itself as L/T, processing time and many more - is only weak described. Without this, you might be able to draw your VSM, but the later good overview/ visualization and optimization opportunity is lost. This can be done much better!
Books as e.g. Complete Lean Enterprise do a much better job here and the example of a company used is much better to explain VSM for people working in industrial environment. Reading this book is easy and understandable - straight forward!
As a beginner in this area, I therefore stick to the book Complete Lean Enterprise and for some special issues, I sometimes use this book rated here. This book here looks a little bit like a summary of lots of important different points about VSM, but I'm personally in favore of books based on simple and realistic examples where text and figures can be simply followed. Without the additional and helpful information provided in this book, I would have given it a rating of 2 stars or even less..
Best Regards,
Oliver
 Very good help to understand Lean October 13, 2005
Kessiakoff Robert (Sweden)
7 out of 10 found this review helpful
This is the kind of guide you need to get started together with professional help from outside your organization. As they say, there are no Lean experts, only more experienced people - it shows that Tom Shuker belongs to this category.
VSM for the Office October 10, 2005
Robert A. Drensek (Huntsville, AL USA)
14 out of 15 found this review helpful
I found this to be a good book on translating the tools of manufacturing to an office environment. It communicates all of the basics that are required.
I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.
In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.
Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.
Move Lean into the Office July 25, 2005
Dale (Madison, Wisconsin)
9 out of 9 found this review helpful
Value Stream Management for The Lean Office provide me a basic and thorough understanding on how the Toyota Production System can be applied in an office. The authors did a good job in breaking all the Lean tools down into administrative terms. I use this book for all our Lean office projects and would highly recommend anyone attempting to implement Lean in the office to read this.
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