The Leader's Handbook: Making Things Happen, Getting Things Done | 
 enlarge | Author: Peter R. Scholtes
Publisher: McGraw-Hill
Category: Book
List Price: $34.95
Buy Used: $12.68
You Save: $22.27 (64%)
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Rating:  12 reviews
Sales Rank: 35482
Media: Spiral-bound
Edition: 1
Pages: 415
Number Of Items: 1
Shipping Weight (lbs): 1.9
Dimensions (in): 9 x 8 x 1
ISBN: 0070580286
Dewey Decimal Number: 658.4092
UPC: 639785302636
EAN: 9780070580282
ASIN: 0070580286
Publication Date: December 1, 1997
Availability: Usually ships in 1-2 business days
Condition: Paperback/ring-bound 1998 (no CD). Clean text.
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Product Description
Lead your organization into the 21st century with the help of this groundbreaking book that is already creating a stir in corporate boardrooms across America! In a book that does for managers what his mega-bestseller, The Team Handbook, did for teams, Peter Scholtes, who is widely acknowledged as one of the most influential Quality leaders of the decade, shows the real root of management problems. Learn how to stop blaming your workers and start changing the systems with the help of activities and exercises that enable you to immediately begin implementing breakthrough improvements in all your work processes!
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| Customer Reviews: Read 7 more reviews...
A true handbook on management techniques, tools and systems July 17, 2008
Rolf Dobelli (Luzern Switzerland)
Peter R. Scholtes claims that Knute Rockne's classic "Win one for the Gipper" speech had nothing to do with Notre Dame's victory over Army in 1928. What blasphemy! Instead, Scholtes says, Notre Dame won because of its superior "training, conditioning and coaching" - its unbeatable system. Throughout this outstanding business management book, Scholtes insists on the superiority of such team-driven systems, in which every member makes a contribution, over individualistic, top-down management. As a former colleague and disciple of the fabled W. Edwards Deming, who inspired the Japanese method of Total Quality Control, Scholtes speaks and writes with singular authority on this topic. His book is designed to be used, with a spiral binding, charts, bulleted lists, illustrations, sidebars (including the one about Knute Rockne) and suggestions for further reading. getAbstract suggests that if you want to learn more about business management, you'll score a touchdown when you read this comprehensive guidebook.
 Greatest textbook so far! October 20, 2007
M. Sigrist (Seattle, WA)
I purchased this book since it was a required textbook for on of my online MBA classes. It has been the most interesting and relevant read to date.
The only leadership book you'll ever need January 3, 2007
Kelly Allan (Columbus, OH USA)
I submit this is the single best book on leadership ever written, and I've read hundreds. It is comprehensive AND practical. It's a complete system of leadership and management with useful tools on every page. You can read it from cover to cover, or dip in when you need it by using the excellent index. Powerful. Sensible. Useful. Peter Scholtes is incredibly insightful and funny. I get no money for saying that!
 Great Book on Process & Quality Improvement July 9, 2006
Kevin Mackie (Livermore, CA United States)
3 out of 3 found this review helpful
This is a very good book that I would recommend to any manager. I also think many employees would learn a lot from reading this book as well. So why just three stars?
The main reason is because the book talks very little in the way of leadership or inspiring your people. This is a book primarily focused on process and quality improvement, but learning about leadership and inspiring my employees is the reason I bought this book. To me, the difference between a manager and a leader is that the successful manager gets his people to do what needs to be done. A successful leader gets his people to *want* to do what needs to be done. There was a lot more information on that topics in The Team Handbook, which Scholtes co-wrote.
The truth is that I think this is a very good book, and I'd gladly give it four stars if the title was more descriptive of the book's content. What I like most about this book is the way Scholter walks the reader through the thought process of analyzing an existing process and finding ways to improve it. He bases many of his principles from Deming's work on quality improvement and, not surprisingly, many of his examples are from Japanese companies. Many of his ideas transfer easily to the American workforce, but I'm not convinced that all of them would be so effective outside of Japan, due to the cultural differences between the two workforces.
Amazon has enabled Search Inside This Book, so I would encourage anybody thinking about purchasing this book to take a peek and see the topics that Scholter covers. Flip through the Surprise Me feature and you'll likely see some of the many charts and diagrams that Scholter uses to great effect to show the reader a process, or give them a tool to analyze their own processes.
The only area that didn't sit well with me is Chapter 9, Performance without Appraisal. In this chapter it appears as though Scholtes' premise is that workers belong to McGregor's Theory X camp. While some are, the overly simplistic approach that assumes all are makes this chapter very frustrating to read. He spends a lot of time highlighting the fault of performance management, but he provides very little insight how to do it another way.
The net is that this is a very informative book presented in a very clear manner that can provide benefit for almost every manager. The title is a little misleading, so make sure you flip through the book before buying it.
Great Book November 27, 2005
John Hunter (Arlington, VA United States)
1 out of 2 found this review helpful
This book is among those books I feel all managers should read. The book is very well written, an easy to read book and full of useful information. It is also a great reference that once you read it you will find yourself referring to over and over.
I am biased as I have long been a friend and manage Peter's web site (www.pscholtes.com) so you can take that into account in deciding how to evaluate my advice (I have recommended the book to many people and those that share there opinions with me have all told me they agree that it is great). Other books I strongly recommend: Fourth Generation Management, The Improvement Handbook, Creating the Corporate Future and Lean Solutions.
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